FAQ and Disclaimer

By engaging with our products, services, or website, you acknowledge and agree to the following terms and conditions. The policies outlined herein are designed to ensure transparency, set clear expectations, and protect both our business and customers.

Please read this information carefully before making a purchase. These terms affect your rights and responsibilities as a customer. If you have any questions or require clarification, we encourage you to contact us prior to completing your order.

Your continued use of our services constitutes acceptance of these terms in full.

POSITIVEBUNNY3DPRINTSHOP reserves the right to update or modify these policies at any time without prior notice.

Customized Cases 

Personalization services (designs/text additions) incur an initial $20 customization fee. Once filament is ordered for your selected color, any changes incur a separate $25 modification fee. This fee:

  • Must be paid before production restarts

  • May further delay your order in our production queue

Cancellations after filament purchase will be refunded minus the $25 fee and any incurred design costs. Please finalize all design choices before invoice confirmation - mid-production changes significantly delay your order.

Shipping and Delivery

Production & Shipping Policy

Operating Schedule:
• No weekend printing (Saturday-Sunday)
• Production resumes Mondays

Shipping Days:
 UPS: Monday & Thursday
 USPS: Tuesday only

Shipping Options:
• $10 flat rate (Free on orders $65+)

USPS Advisory:
The United States Postal Service often experience nation-wide delays. Please note:

  • Delivery timelines cannot be guaranteed
  • Delays don't qualify for automatic refunds (case-by-case evaluation)
  • Customers must contact USPS directly for lost packages, delayed tracking, and/or missing "delivered" items

For time-sensitive orders, we recommend UPS shipping.

Order Assurance:
• Video proof of all carrier drop-offs
• Unscanned/lost packages investigated
• Refunds issued if carriers fail to resolve
Customer Responsibility: Verify address accuracy

These policies ensure quality products and reliable service for all customers.

3D Printing Disclaimer

Please note that all 3D printed items may exhibit natural variations inherent to the manufacturing process. These characteristics include but are not limited to:

  • Visible layer lines from the printing process

  • Subtle texture differences between prints

  • Minor dimensional variances within acceptable tolerances

  • Color variations in multi-color prints

Key Considerations:

  • Each printed item is unique - no two pieces will be identical
  • Multi-color prints will demonstrate noticeable pattern differences

These characteristics are normal and not considered defects

All items undergo quality inspection to ensure structural integrity

By completing your purchase, you acknowledge these inherent qualities of 3D printed products.

Satisfaction Guarantee:
Unhappy with your item? We’ll gladly work with you to ensure you are satisfied.

Intellectual Property
All designs are copyrighted by Positive Bunny unless credited otherwise. Unauthorized reproduction or modification of designs is prohibited.

Product Returns/Refunds

All sales are final. We do not accept returns, exchanges, or offer refunds for:

  • Change of mind

  • Ordering errors

  • Personal preference dissatisfaction

  • Improper product use

Before You Order:
• Carefully review your selections
• Contact us at info@positivebunny3dprintshop.com with any pre-purchase questions

Exception Policy:
If you receive:

  1. A damaged item, and/or

  2. An incorrect order due to our error, you must:
    • Notify us within 48 hours of delivery
    • Provide photo documentation
    • Include a detailed description

We will evaluate valid claims individually.

By completing your purchase, you agree to these terms.

Contact us for any inquiries or assistance

We are here to help you with any questions or concerns you may have. Reach out to us today! info@positivebunny3dprintshop.com